Cancellation & refund policy

Last updated: 28 October 2026.

Cancelling

You can cancel your monthly plan at any time by emailing support@klothai.com. Your plan stays active until the end of the month you have already paid for, and you will not be charged again.

Refunds

Monthly plan fees are not refundable once a billing month has started, except where required by law. If you were charged by mistake (for example a duplicate charge, or a charge after you cancelled), email us within 30 days and we will refund it in full.

Failed try-ons

Try-ons that fail are not counted against your monthly limit.

Service problems

If the service is unavailable for more than 3 days in a row in a billing month, contact us for a pro-rated credit or refund.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days.

Contact

Email support@klothai.com.